This Privacy Policy (this “Policy”) applies to Trugamer Services, and any sites, mobile apps or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.
Please read this Privacy Policy carefully to understand how we handle your information. By using the Services, you acknowledge you have read and understand this Privacy Policy and that we will collect, use and share your information as set forth below.
1. Personal Information We Collect
The following personal information is collected by or on behalf of Trugamer:
- Identifiers — your name, alias, phone number, mailing and email addresses, IP address, account name or other similar identifiers, account credentials, address book entries, birth date, and ZIP code.
- Communications — information you share during communications and interactions with us, which may include the content of email messages, chat sessions, text messages, and phone calls.
- Demographics — age or birth date, gender, ZIP code, your status as a user, and other information about you.
- User-generated content — photos, videos, audio, and other information you may submit to us, such as ratings/reviews or comments on our forums.
- Device information — hardware model, operating system version, unique device identifiers, and mobile network information.
2. How We Collect Your Personal Information
We collect personal information using both direct and indirect means. For example, when you email our customer care team, fill out a form on our Site, or otherwise provide information to Trugamer, we collect your information directly from you. We may also collect your personal information indirectly through automated means. We may also receive information about you from third parties including from our affiliates, social media platforms, or from our advertising partners.
Directly from You
- When you register for a Trugamer account — your name, email address, and optionally billing/shipping addresses, phone number, and a payment method.
- When you interact with Trugamer — including contacting customer service, responding to a survey, or engaging in a promotional activity.
- When you sign up to receive emails, including marketing communications.
From Third-Party Sources
We may receive your personal information from online social networks if you follow Trugamer on social media (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok), third-party service providers that support our business, analytics providers, advertising networks, and other third parties we collaborate with.
If you make a post on a social media site or identify us using a hashtag (#) or “at” (@), your personal information may be publicly available and is subject to the privacy policies of those social media sites. We recommend you review the privacy policies of any third-party sites you visit.
Using Automated Technologies
Personal information is also collected through automated technologies when you visit our Site, open an email, or click on one of our advertisements. We automatically create website and mobile application log files. In addition, automated data collection technologies — such as cookies, beacons, tags, and scripts — are used by us to analyze trends, administer the Site, and track users’ movements around the Site.
We use the following types of cookies:
- Essential Cookies — required to make our Site function properly and cannot be turned off.
- Performance and Functional Cookies — allow us to count visits and sources of traffic so we can measure and improve performance and functionality.
- Targeted Advertising Cookies — may be used to analyze how you use the website and provide content and advertisements relevant to you.
- Social Media Cookies — allow you to share information using social media sharing buttons. This information may then be used by the social media network to deliver targeted advertising to you.
If you wish to opt out of allowing certain cookies, you may submit a request to support@trugamer.com.
3. How We Use Your Personal Information
We may use your information for purposes including:
- Providing services and features
- Customer support
- Research and development
- Communications from Trugamer
- Legal requirements and other legal purposes
4. When We Share Your Personal Information
We may disclose your information to:
- Advertisers & Advertising Networks — we may disclose information about how you use the Services and interact with content or ads to better tailor services, products, marketing and advertising on the Services and on third-party platforms.
- Social Networks— we may disclose your information to social media platforms, for example, if you click on a Facebook “like” button on the Services.
- Service Providers — we engage vendors to perform services on our behalf, including research and analytics, hosting, transaction and payment processing, promotion administration, fraud prevention, identity management, and other services.
- Search Engines — your name, photo, and any user-generated content you provide may be visible to other members or the general public, and searchable by search engines.
- Law Enforcement & Regulators — we disclose information as appropriate to protect legal rights, privacy, and safety; respond to requests from government authorities; and comply with legal process.
- Sale or Transfer of Business — in the event of a merger, acquisition, transfer of control, bankruptcy, reorganization or sale of assets, we may sell or transfer the information described in this Privacy Policy as part of that transaction.
5. Information Retention and Deletion
We retain information for as long as you remain a Trugamer user, plus as long as is necessary to protect and preserve our legal interests. Users may request deletion of their accounts at any time.
6. Children
Trugamer does not knowingly request or collect personal information from anyone younger than 18 years old without prior consent from a parent or legal guardian. If you are under 18 we ask that you do not use the Services or provide us with any information. If we discover that we have inadvertently gathered any such information then we will, to the extent required by law, delete such information from our records. Please contact support@trugamer.com if you believe your child under age 18 has submitted personal information to Trugamer without prior parental consent.
7. Your Rights
Depending on where you live, you may have certain rights with respect to your information. Upon submittal of a request and confirmation of your identity, we will respond in accordance with and within the time period prescribed by applicable law. Some types of requests you may submit:
- Request Categories of Information — request that we tell you the categories of personal information we collect, the sources, business purposes, categories of third parties we share with, and categories of information we sell or disclose.
- Request Specific Information — request that we tell you about specific personal information we hold about you.
- Request Correction — request that we correct certain personal information we hold about you.
- Request Deletion — request that we delete information we hold about you. Certain information may not be deleted as permitted by law.
For any of the above, send an email to support@trugamer.com.
8. Policy Updates
Trugamer may make changes to this Policy from time to time and may apply any changes to information previously collected, as permitted by law. If Trugamer makes material changes to this Policy, we will notify you, such as by posting the updated Policy on the Site.
9. International Use
Please be advised that Trugamer is headquartered in the United States and may transfer your information to parties described in this Privacy Policy outside of your country of residence, including in the United States and other countries. Data privacy laws vary from country to country, and they may not be equivalent to, or as protective as, the laws in your home country. By providing us with your information, you acknowledge any such transfer, storage or use.
10. Contact Us
If you have questions about this Policy or our privacy practices, please contact us at support@trugamer.com.